Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job. An Interview Coach prepares you for that crucial interaction with targeted employers—your booster rocket above the competition. Imagine you have just been hired by Simco Financial Services, Inc., to join their Help https://remotemode.net/ Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Proactive identification and analysis of issues and manage problem through to resolution.

  • Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers.
  • An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand.
  • According to our research through Help Desk Engineer resumes, Help Desk Engineers are mostly hired by Leidos, PayPal, and Lockheed Martin.
  • Our experienced and highly-trained help desk engineering team works diligently to troubleshoot and solve your end-users problems so they can get back to work quickly.

If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support. Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills.

Help Desk Engineer Jobs You Might Like

When they eventually reach you, it’s understandable that they’ll be irritated. You must be patient in order to calm them down and win their trust and confidence. The salary of a help desk engineer can vary depending on their level of education, years of experience, and the company they work for. Help desk engineers who work in the IT industry typically make more money than those who work in other industries.

  • This trait is highly appealing to businesses; almost every firm wants to hire people who are lifelong learners.
  • If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.
  • Help desk personnel regularly work with other IT experts to resolve end-user concerns.
  • A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone.
  • While some may work for large software companies or support service firms, others work in call centers.

A Help Desk Engineer annual salary averages $70,995, which breaks down to $34.13 an hour. However, Help Desk Engineers can earn anywhere from upwards of $45,000 to $111,000 a year. This means that the top-earning Help Desk Engineers make $66,000 more than the lowest-earning ones. The average annual salary for an IT Service Desk Engineer is $46,425 in the United States, according to payscale.com. Engineers support the field staff by catering to the requirements of their mobile devices. They maintain documentation of existing activities through weekly/monthly status reports and incident reports and records.

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Analytical skills – In order to be an effective senior network engineer, this position needs to have a high degree of analytical skills. Day-to-day helpdesk and remote support for endpoint and software issues. Staff agency IT helpdesk and respond to email and telephone service requests. The average resume of Senior Infrastructure Engineers showed that they earn similar levels of education to Help Desk Engineers.

  • IT support relating to issues with client core business applications and operating systems.
  • Remote help desk technicians often use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose and resolve complex issues.
  • In particular, Desktop Support Specialists are 2.1% less likely to graduate with a Master’s Degree than a Help Desk Engineer.
  • Responds to telephone calls, email and personnel requests for technical support within required service level time frame.
  • A service desk engineer job description typically includes both technical and communication skills.
  • Modern courses and learning activities in state-of-the-art technologies prepare you for your new career.

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Many companies require new technical staff to begin at the service desk before moving into other technical areas of a company. This provides an overview of how the organization works and what the customer expects from the technical department that can only be learned with hands-on experience. Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services. Remote help desk technicians often use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose and resolve complex issues.

Be Adept At Time Management

A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of help desk engineer the company’s desktop infrastructure. Technical Support, 11%Provided in-person and remote technical support to over 50,000 military and civilian customers.

  • They will also need to be familiar with the products and services that they are selling, so that they can answer questions accurately.
  • Finally, they must able to explain technology to individuals from non-technical backgrounds.
  • This is an urgent requirement; please apply as soon as possible if you would like to be considered.
  • These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.
  • Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job.

An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.

Help Desk Engineer Responsibilities

So much so that the likelihood of them earning a Master’s Degree is 4.0% more. Additionally, they’re less likely to earn a Doctoral Degree by 0.2%. When you’re ready to become a Help Desk Engineer, you might wonder which companies hire Help Desk Engineers. According to our research through Help Desk Engineer resumes, Help Desk Engineers are mostly hired by Leidos, PayPal, and Lockheed Martin. Now is a good time to apply as Leidos has 5 Help Desk Engineers job openings, and there are 4 at PayPal and 3 at Lockheed Martin.

help desk engineer

Depending on the company, IT help desk engineers can also work per hour. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. IT support relating to issues with client core business applications and operating systems. Help desk technicians are the first line of defense for any technical-related customer issues. Help desk technicians are usually the first point of contact for customers who are trying to work through any technical problems, and they can typically be reached through phone, live chat, or even in person. When technology doesn’t work as it should, it creates frustration among employees and keeps them from working efficiently. With Systems Engineering’s Help Desk service, you’ll experience a consistent, helpful approach to end-user support that minimizes employee downtime and improves business productivity.

We are seeking for a problem solver, team player, with good customer service skills, and detail – oriented Help Desk Technician to join our growing team. The estimated total pay for a Help Desk Engineer is $78,467 per year in the United States area, with an average salary of $50,135 per year. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Additional pay could include cash bonus, commission, tips, and profit sharing. The «Most Likely Range» represents values that exist within the 25th and 75th percentile of all pay data available for this role.

Level Data

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Even though Help Desk Engineers and Desktop Support Specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require Technical Support, Troubleshoot, and Active Directory in the day-to-day roles.

help desk engineer

Maintain NAS, SAN storage systems, Windows & Linux servers, network and cloud administration. Administered in-house and telecommuters phone system, network, Internet, e-mail and web site connectivity. Install and configure the OS according to customers’ specifications. Followed up on hardware sales to determine defective, broken, or missing parts or software. Worked with hardware vendors for warranty parts replacements of desktops, laptops and tablet PCs. Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Help Desk Engineer Related Careers

Repair computers, install software applications, and resolve user questions. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. Help Desk Engineers provide technical help to non-IT computer users.

help desk engineer

These charts show the average base salary , as well as the average total cash compensation for the job of Help Desk Engineer in the United States. The base salary for Help Desk Engineer ranges from $55,401 to $69,409 with the average base salary of $61,800. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,396 to $71,302 with the average total cash compensation of $63,149.

Recent User Submitted Salaries For Help Desk Technician In United States Of America

If you’d like more information about IT help desks for your business, get in touch today. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. Help desk personnel regularly work with other IT experts to resolve end-user concerns. A help desk technician must be able to collaborate with others to achieve common goals, even if they operate remotely. Help desk personnel communicate with their peers even during routine tasks like shift changeover. Collaboration enables them to deliver value and should not be overlooked.

Escalate service requests that require more senior levels of support. Here are 3 personalization mistakes made by well-known brands, with takeaways on how to learn from them. Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path.

When it comes to education, Information Engineers tend to earn higher education levels than Help Desk Engineers. In fact, they’re 7.8% more likely to earn a Master’s Degree, and 0.3% more likely to graduate with a Doctoral Degree. On the topic of education, Desk Support Technicians earn similar levels of education than Help Desk Engineers. In general, they’re 2.8% less likely to graduate with a Master’s Degree and 0.6% less likely to earn a Doctoral Degree. On average, Desk Support Technicians earn a $30,263 lower salary than Help Desk Engineers a year. The education levels that Desktop Support Specialists earn is a bit different than that of Help Desk Engineers.